Privacy Policy
Ms.Hardware (the "store") is operated by Hsi-Fu Industrial Co., Ltd. ("we", "our company", or "this website"), and is committed to protect your privacy in accordance with Taiwan's Personal Data Protection Act (PDPA) and relevant regulations.
This policy explains how your personal data is collected, processed, used, and protected when you use our website and related services.
Important Notice: If you are under 20 years old, your parent or guardian should read, understand, and agree to this policy before you use any website services.
1. Scope of Privacy Policy
This policy governs all personal data collected, processed, and used through our website and related services.
It does not apply to third-party websites linked from our site or to data managed by parties outside our direct supervision.
2. Types of Data We Collect
We may collect your personal data in the following ways:
- When registering as a member or making purchases: name, contact details (phone numbers and email addresses), shipping and billing addresses, and payment information such as card numbers or bank transfer details.
- When participating in marketing events, customer service, or surveys: opinions, questionnaire responses, photos, videos, comments, or other voluntary submissions.
- Through website browsing: IP address, browser type, device details, browsing history, via Cookies and similar technologies.
- Through social media interactions: publicly available information (e.g., name, profile picture) from services such as Facebook, Instagram, or related social media platforms.
3. Purposes for Using Your Personal Data
Personal data is used strictly for lawful purposes and business needs, in compliance with Taiwan's PDPA, such as:
- Handling orders, payments, shipping, and after-sales services
- Managing accounts, inquiries, and customer support.
- Delivering marketing and promotional messages (with opt-out options)
- Conducting analytics to improve service and website quality.
- Ensuring transaction integrity and preventing fraud
- Fulfilling legal obligations or responding to authority requests
4. Cookie and Tracking Technologies
We use Cookies and similar tools to:
- Remember your preferences and shopping history
- Analyze website traffic and usage patterns
- Display targeted products or advertisements
5. Sharing and Disclosure of Personal Data
We do not sell or rent your personal data. Data may be disclosed only under the following circumstances:
- As required to complete transactions (such as sharing with logistics or payment providers)
- With your explicit consent
- As required by law
- To protect rights, safety, or interests of users or others
All partners handling your data are obligated to maintain confidentiality and comply with the store's privacy standards.
6. Your Rights Under Taiwan's Personal Data Protection Act
According to Article 3 of Taiwan's PDPA, you have the right to:
- Access or obtain a copy of your personal data.
- Request corrections or updates.
- Request restriction of collection or erasure.
- Request data portability in structured formats.
If you wish to exercise the above rights or withdraw your consent, please contact us through the website messaging function or email us at ms.hardware2020@gmail.com.
Requests are processed after identity verification, in line with regulations.
7. Data Protection Measures
We implement technical and organizational measures to secure your personal data against loss, theft, unauthorized use, or access in compliance with Taiwan's PDPA requirements. However, data transmission and electronic storage bear inherent risks and cannot be fully guaranteed as secure.
Requests regarding your data may not be fulfilled when:
- Retention is required by law
- Legitimate business interests dictate continued storage
- Technical limitations exist
- Fulfillment may compromise other users' rights or safety
8. International Data Transfers
International transfers of personal data are governed by Article 21 of Taiwan's PDPA and may be restricted by authorities.
Transfers, if any, will maintain the same level of data protection as required domestically.
9. Sensitive Personal Data Collection
Sensitive personal data (e.g., biometric, medical, genetic, sexual health, criminal records) is collected only with explicit consent and in accordance with Taiwan's law.
10. Data Breach Notification
In case of a data breach affecting your personal data, we will notify the relevant authorities within 72 hours and inform affected individuals promptly, as required by Taiwan's PDPA.
11. Amendments to the Privacy Policy
This policy may be revised to reflect legal or operational changes. Updated terms will be published on the website homepage and take effect immediately.
12. Contact Information
For privacy questions or to exercise your rights, please contact:
- Company Name: Hsi-Fu Industrial Co., Ltd. (錫福實業有限公司)
- Brand Name: Ms.Hardware (五金小姐)
- Customer Service: Email to ms.hardware2020@gmail.com or through website messaging section.
13. Legal Compliance and Jurisdiction
This policy is governed by the laws of Taiwan (Republic of China, or R.O.C.), including the Personal Data Protection Act. Disputes will be resolved through Taiwan's courts.
14. Language
The authoritative versions of this policy are in Traditional Chinese (zh-tw) and English; discrepancies between languages will be resolved in favor of the Traditional Chinese text.
Last Updated: August 15, 2025
Effective Date: August 15, 2025
